We’re sorry to hear something’s missing! Let’s get that sorted.
Please check the following before contacting us:
- Multiple packages? Your order might have been split into multiple shipments. Check your shipping confirmation email(s) to see if more than one package was sent.
- Check the packaging: Smaller items may be tucked into corners, sleeves, or under inserts.
- Double-check your order: Head to your order confirmation email to make sure the missing item was part of your order.
Still missing something?
Email us at support@clew.de with the following info:
- Your order number
- The name of the missing item
We’ll get back to you as quickly as possible and make it right.