We process and ship orders quickly — often within just a few hours. That means, changes or cancellations may not be possible after your order is confirmed.
Need to change or cancel? Act fast.
If you want to change or cancel your order, please contact us within 2 hours of placing it.
Email support@clew.de with:
- Your order number
- Your full name
We’ll do our best to help!
Already shipped?
Once your order is shipped, it can no longer be canceled. However, you can still return it after it arrives using our returns process.
Important:
CLEW is not responsible for packages delivered to the address provided at checkout but not received by the customer. Please double-check all details when placing your order to avoid issues.